Resolving Netflix Code 113: Step-by-Step Guide for US Users

If you’re a Netflix user, you may have encountered an error code while streaming that disrupts your viewing experience. One of the most common errors is Netflix Code 113, which can occur for various reasons. In this article, we provide a detailed step-by-step guide on how to resolve Netflix Code 113 specifically for US users.

Whether you’re binge-watching your favorite TV show or catching up on the latest movies, encountering an error code can be frustrating. But with our guide, you can easily identify and resolve the issue to get back to streaming without interruption.

netflix code 113

Key Takeaways

  • Netflix Code 113 is a common error that can disrupt your streaming experience.
  • Various causes can trigger this error, including network connectivity, device compatibility, and outdated app versions.
  • Our step-by-step guide provides troubleshooting tips for resolving Netflix Code 113 specifically for US users.
  • If all troubleshooting steps fail, contact Netflix Support for further assistance.
  • To enhance your Netflix streaming experience, follow our tips for optimizing internet connection and device settings.

Understanding Netflix Code 113

If you are a Netflix user, you may have encountered the error code 113 when streaming movies, TV shows, or other content. This code typically appears when there is a problem with your internet connection or device settings.

As frustrating as it may be, Netflix Code 113 is not unique to you and can be resolved quickly. The first step towards resolving any error code is to understand what it means and why it occurs.

Netflix Code 113 indicates that there is a problem with your internet connection or network connectivity. This means that your device is unable to communicate with Netflix’s servers, which prevents you from streaming the content you want to watch.

It is important to note that this code only affects US users. If you are not in the US and encounter a similar error, it may have a different code or cause.

Before diving into troubleshooting solutions, it is essential to check if the error code is still present after a few minutes. Sometimes, the issue may resolve itself, and streaming can continue without any further steps required.

To troubleshoot Netflix Code 113, we will need to explore potential causes, such as problems with your internet connection or device settings. Let us dive deeper into these causes in the following sections.

Netflix Code 113

Troubleshooting Network Connectivity

If you’re experiencing Netflix Code 113, network connectivity issues may be the cause. Follow these steps to troubleshoot your network connection:

  1. Check your internet connection. Ensure that your device is connected to a stable network with sufficient bandwidth.
  2. Restart your modem and router. Unplug the devices, wait for 30 seconds, and plug them back in.
  3. Move your router closer to your device. Walls and other physical barriers may weaken your Wi-Fi signal.
  4. Reset your router to its default settings. Find your router’s reset button, press it for 10-15 seconds, and wait for the device to reboot.

If these steps don’t resolve the issue, try troubleshooting the Wi-Fi signal in your home:

  1. Move your router to a central location in your home. Routers work best when placed in open areas with minimal obstructions.
  2. Reduce the number of devices connected to your network. Too many connected devices can slow down your Wi-Fi signal.
  3. Upgrade your router. Older routers may not support the latest Wi-Fi standards.

If none of these steps work, it may be worth checking your device’s Wi-Fi settings:

  1. Make sure your device’s Wi-Fi is turned on.
  2. Forget your Wi-Fi network and reconnect. Go to your device’s Wi-Fi settings, forget the network you’re trying to use, and reconnect.
  3. Check your device’s airplane mode. If airplane mode is on, turn it off to reconnect to your Wi-Fi network.

If you’re still experiencing issues after trying these steps, contact your internet service provider. They may be able to provide additional assistance and support.

netflix secret code 113

Checking Device Compatibility

If you’ve tried the previous troubleshooting steps and are still encountering Netflix Code 113, it may be worth checking the devices you are using to stream Netflix. Incompatible or outdated devices can sometimes cause this error code to appear.

First, check if your device meets Netflix’s minimum system requirements. You can find this information on Netflix’s website or by contacting their support team. If your device is compatible, ensure that its software and drivers are up to date. Outdated software can cause issues with Netflix streaming and potentially trigger Code 113.

If you’re using a Smart TV or a set-top box, try accessing Netflix through a different device, such as your laptop or smartphone. This can help you determine if the issue is specific to the device you were previously using.

If all else fails, consider upgrading your device or investing in a newer model that meets the latest system requirements.

netflix code 113

Clearing Netflix App Cache

If you’ve tried troubleshooting network connectivity and checking device compatibility and still encountered Netflix Code 113, clearing the Netflix app cache may help. The cache is a temporary storage area that holds data to help the app load faster. Over time, this data can become corrupted and cause errors like Code 113.

Clearing the Netflix app cache will force the app to start fresh and can often fix the error. Here’s how to clear the Netflix app cache on different devices:

  1. Go to Settings
  2. Tap on Apps or Application Manager (depending on your device)
  3. Select Netflix from the list of apps
  4. Tap on Storage
  5. Tap on Clear Cache
  1. Press and hold the Netflix app icon until it wiggles
  2. Tap the small ‘X’ icon to uninstall the app
  3. Visit the App Store and reinstall the Netflix app
Smart TV
  1. Go to the home screen and select Netflix
  2. Press the following buttons in sequence on your remote control: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  3. Select ‘Reset’ or ‘Reset App’

Clearing the cache can also improve app performance and fix other issues. If you’re still encountering Code 113 after clearing the cache, try updating the app.

netflix code 113

Updating Netflix App

If you have tried all the previous troubleshooting steps and are still experiencing Netflix Code 113, the issue may be with an outdated version of the Netflix app. Netflix regularly releases updates to improve the app’s performance and address common issues.

To check for updates on your device, follow these steps:

  1. Open the app store on your device. If you are using an Android device, go to the Google Play Store. If you are using an iPhone or iPad, go to the App Store.
  2. Search for “Netflix” in the search bar at the top of the screen.
  3. If an update is available, you will see an option to “Update” the app. Click on the button to start the update process.

After the update is complete, open the Netflix app and check if the issue has been resolved. You should now be able to stream movies and TV shows without encountering Netflix Code 113.

Note: If you are still experiencing issues after updating the app, you may need to clear the app cache or contact Netflix Support for further assistance.

netflix TV show code 113

Contacting Netflix Support

If you have tried all the previous troubleshooting steps and are still experiencing Netflix Code 113, it’s time to reach out to Netflix Support.

You can contact Netflix Support via the “Contact Us” page on their website or through the Netflix app. Before reaching out, make sure to have the following information ready:

  • Your Netflix account email address
  • The device(s) you are using to stream Netflix
  • The date and time the error occurred
  • The specific error message, including Code 113 or Category Code 113

When contacting Netflix Support, be prepared to follow their instructions and provide any additional information they may request. They are there to help you troubleshoot the issue and get back to streaming your favorite shows and movies.

If you continue to experience Netflix Code 113 despite trying all the troubleshooting steps and contacting Netflix Support, it may be a more complex issue that requires professional assistance. In such cases, consider consulting a tech expert or contacting your device manufacturer for further assistance.

netflix code 113 troubleshooting

Other Common Netflix Error Codes

In addition to Code 113, Netflix users may encounter other error codes that may disrupt their streaming experience. Below are some common error codes and a brief explanation of what they mean:

Error CodeDescription
Netflix Code NW-2-5This error indicates a network connectivity issue preventing the device from accessing Netflix. To fix this, try restarting your device, checking your internet connection, or contacting your internet service provider.
Netflix Code UI-113This error code occurs when the information stored on your device needs to be refreshed. Clearing your cache or restarting your device may resolve this issue.
Netflix Code UI-800-2This error indicates a problem with the Netflix app on your device. To fix this, try restarting your device, clearing the app cache, or reinstalling the app.

Encountering any of these error codes can be frustrating, but following the suggested troubleshooting steps can help resolve the issue. Visit the Netflix Help Center for more information on these error codes and additional support options.

Netflix Error Codes

Tips to Enhance Netflix Streaming Experience

While resolving Netflix Code 113 is essential for a smooth streaming experience, taking a few additional steps can further enhance your Netflix experience. Here are some tips:

  1. Upgrade your internet speed: Slow internet speeds can cause buffering and pixelated images. Consider upgrading your internet plan for a seamless streaming experience.
  2. Use devices with the latest technology: Using an outdated device can affect the quality of your Netflix stream. Ensure your device is up-to-date and compatible with the latest version of the Netflix app.
  3. Adjust video quality settings: Streaming in high-quality may require more bandwidth, resulting in buffering and poor stream quality. Consider lowering the video quality settings if you are experiencing issues.
  4. Disable background apps: Other apps using bandwidth can affect streaming quality. Close unnecessary applications when streaming Netflix.
  5. Use an Ethernet cable: Using an Ethernet cable instead of Wi-Fi can provide a more stable internet connection.
  6. Restart your device: Sometimes, a simple device restart can resolve streaming issues.

Netflix Streaming Tips

Following these tips can significantly enhance your Netflix streaming experience. By ensuring compatibility, optimizing settings, and upgrading your internet connection, you can enjoy uninterrupted, high-quality streaming.


In conclusion, Netflix Code 113 can be frustrating for users trying to access their favorite movies and TV shows. However, by following our step-by-step guide, users can troubleshoot the various issues that may be causing the error and regain access to their content.

Reaching out to Netflix Support

If the troubleshooting steps outlined in this article don’t resolve the issue, users should not hesitate to reach out to Netflix Support for further assistance. The support team can be contacted through live chat, email, or phone, and will be happy to help resolve any issues that users are experiencing.

Additional Netflix Error Codes

It’s not just Code 113 that Netflix users may encounter. Other common error codes include Code NW-2-5, UI-113, and M7111-1331-2206. Users can refer to our separate guide on Netflix error codes to learn more about these issues and how to resolve them.

Tips to Enhance Streaming Experience

To enhance their overall streaming experience, users can follow our recommended tips. These include optimizing internet connectivity, adjusting device settings, and exploring new content recommendations.

By following the steps outlined in this article and incorporating these tips, users can expect a smoother and more enjoyable Netflix streaming session.


Q: What is Netflix Code 113?

A: Netflix Code 113 is an error code that occurs when there is an issue with streaming content on Netflix. It can happen due to various reasons such as network connectivity problems or device compatibility issues.

Q: How can I resolve Netflix Code 113?

A: To resolve Netflix Code 113, you can follow the step-by-step troubleshooting guide provided in this article. It includes checking your network connectivity, ensuring device compatibility, clearing the Netflix app cache, updating the Netflix app, and contacting Netflix Support if needed.

Q: How do I check my network connectivity?

A: To check your network connectivity, you can start by testing your internet connection on other devices. You can also try restarting your router and modem, or contacting your internet service provider for assistance.

Q: What should I do if my device is not compatible with Netflix?

A: If your device is not compatible with Netflix, you may need to consider using a different device that meets the compatibility requirements. Alternatively, you can try updating the software or firmware on your device to see if that resolves the issue.

Q: How do I clear the Netflix app cache?

A: The process of clearing the Netflix app cache varies depending on the device you are using. However, generally, you can go to the settings or applications section of your device, locate Netflix, and then select the option to clear the cache or data.

Q: How can I update the Netflix app?

A: To update the Netflix app, you can visit the app store or marketplace on your device and search for Netflix. If an update is available, you should see an option to update the app. Simply follow the prompts to install the latest version.

Q: What information should I have ready when contacting Netflix Support?

A: When contacting Netflix Support for assistance with Netflix Code 113, it is helpful to have your account information, details about the device you are using, and any specific error messages or codes that you have encountered.

Q: Are there any other common Netflix error codes?

A: Yes, apart from Code 113, there are several other common Netflix error codes that users may encounter. These include Code NW-2-5, Code UI-113, and Code NW-3-6. You can find more information about these error codes in our comprehensive guide on common Netflix error codes.

Q: What are some tips to enhance the Netflix streaming experience?

A: To enhance your Netflix streaming experience, you can optimize your internet connection by using a wired connection or ensuring a strong Wi-Fi signal. Additionally, adjusting your device’s display or audio settings, clearing the cache regularly, and avoiding simultaneous downloads can also help improve streaming quality.

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